Shipping & Delivery
We ship anywhere in the United States. Please note that shipment of goods to United States states or territories outside of the continental mainland such as Hawaii and Puerto Rico usually incur additional shipping charges above what is quoted in the checkout process. We will contact you with the up charges prior to charging your credit card and processing your order. This includes islands such as Nantucket, Martha's Vineyard, Block Island, etc.
Freight Shipping of Furniture: Our website attempts to calculate the shipping of items when they are added to the shopping cart based on a system that is in place primarily for items shipping via UPS and other carriers. However, furniture shipments require a quote from a freight shipping company and there may be up charges above what is shown in your shopping cart for furniture orders. Due to increased gas prices, freight shipping costs are much higher now than they were this time last year. We make every effort to use the most efficient carriers that will handle our furniture with the utmost care. If you would like a shipping quote prior to placing your order, please contact us for that information and specify if you want inside delivery. Inside white glove delivery that includes bringing items into a home, up stairs and with unpacking and packaging removal, there is an upcharge. If you are purchasing a crib from our Children's Collection and it is shipping via freight (some are flat packed and can ship via UPS) you may be eligible for crib assembly by our shipping folks. There is a $50 charge for crib assembly if your item if it is going on a furniture truck and not via UPS. You must request this service as it is an additional perk but is not included in normal shipping fees and not included in Free Shipping offers.
Free Shipping Offers: We are happy to offer Free Shipping on select items on the website. This is viewed as a Promotion and therefore coupon codes cannot be used in conjunction with Free Shipping offers (if you see a sale live on the website and you want to order an item marked as Free Shipping, but you believe that the savings of the coupon may outweigh the free shipping savings, feel free to email Customer Service to evaluate that and we will give you the larger of the two savings). Please note that if an item is offered for sale with free shipping and you decide to return the item, you are still responsible for paying the return shipping of the item back to The Well Appointed House as you would with a non-free shipping item. When the item is either refunded or a store credit is given for the original item, it will be less the cost of the original shipping as well. If you choose to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost. Also, for furniture items that are being offered for a special free shipping offer, please note that this is for free curbside shipping only. If any customer wishes to have the furniture brought into the home, up stairs, assembled and packaging removed, there is usually about a $150 upcharge for white glove motor freight delivery. Contact Customer Service to arrange this.
International Shipping: We have ceased shipping directly to customers abroad but we will ship to any reputable freight forwarding service in the United States. Please note that international customers do this at their own risk and expense. We suggest that international customers establish an account with Access USA to obtain a U.S. shipping address and we will gladly ship merchandise there. Their website is http://www.myus.com/ Please note that there are no returns on international orders.
Delivery Time: Our product selection has been created to cater to customers who are serious about decorating their homes. With over 7,000 unique luxury products, we are unmatched on the web. We are not a flash sale site, so take your time! Our products have been featured in many home design magazines. We look for specialty items that will add a special touch to your home. Several of our selections are handcrafted by top artisans in the United States and Europe and may take many weeks to arrive to you, so please allow plenty of time for delivery. Please check the availability listing associated with each item. We will always make every attempt to ship things quickly. Please notify us if the gift is for a special occasion, birthday, baby shower or holiday so that we can pay extra attention in tracking it's release for shipping. Contact us if you have an immediate shipping need we can provide you with an individual estimated delivery time. Occasionally, items are backordered. If this is the case, we will contact you immediately to let you know. Engraving time varies depending on volume, so please let us know if you have a deadline. If you are expecting a child and ordering items for your nursery, please note the estimated delivery time listed with the product you are ordering and enter your due date into the "Notes" section of your order upon checkout. We will flag the due date on your order and will give you an indication of whether we feel that your order will not arrive in time. Every attempt will be made to get purchases to you as quickly as possible! Thank you for shopping with us!