Can I cancel my order?

Can I cancel my order?

Oct 06, 2018 08:56:55 AM Published in My Order 98 Views.

Since we strive for excellent customer service, orders coming in through the website are often put in and shipped out immediately.  Sometimes, even items that may say "Usually ships within 2-3 weeks" are available at the time of order and are shipped right out.  If you would like to cancel an order, we can honor the cancellation request provided that the item has not yet shipped.  If you try to cancel the order, but the item has already shipped out and is on its way to you, it will be handled as a return and you can refer to our Return Policy section on guidelines for returning items.  You are responsible for the cost of shipping the item back to us and will process it as a return for a refund or store credit.  We will gladly assist you with a merchandise exchange.

Items that are being handmade or custom made to order can usually be cancelled within 24-48 hours of order receipt.  However, there will be exceptions to this if work has begun on an item before we hear from you.  If you are on the fence about ordering a custom made to order item, wait until you are sure you want the item before putting your order in as we cannot always promise that the order can be canceled.  We always try our best to accommodate our customers!

ALL order cancellations must be made in writing to Customer Service.   This way we have a record of when the order was cancelled.