Welcome to our support portal

Frequently Asked Questions

  1. When do you usually send an order confirmation?

    Order confirmations are automatically sent by our system to you as soon as we have received your order. You will receive an electronic receipt via e-mail to the e-mail address you have provided to us. Your credit card is approved upon checkout and then we manually charge your card when we review your order and put it in for either shipment or creation (if it is a custom made to order item). We check to see that the item is available and that the price was correctly listed. Occasionally, due to a programming error, a product may be listed with the wrong price or with no price at all. We cannot honor incorrect orders and will immediately inform you if there is any problem with the order. We also evaluate the shipping cost of items shipping via freight truck before placing your order. Please refer to complete shipping details on our Customer Service page. By checking out, customers are agreeing that they have read and familiarized themselves with our Ordering and Return Policies found on the Customer Service page. 

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  2. Can I cancel my order?

    Since we strive for excellent customer service, orders coming in through the website are often put in and shipped out immediately.  Sometimes, even items that may say "Usually ships within 2-3 weeks" are available at the time of order and are shipped right out.  If you would like to cancel an order, we can honor the cancellation request provided that the item has not yet shipped.  If you try to cancel the order, but the item has already shipped out and is on its way to you, it will be handled as a return and you can refer to our Return Policy section on guidelines for returning items.  You are responsible for the cost of shipping the item back to us and will process it as a return for a refund or store credit.  We will gladly assist you with a merchandise exchange.

    Items that are being handmade or custom made to order can usually be cancelled within 24-48 hours of order receipt.  However, there will be exceptions to this if work has begun on an item before we hear from you.  If you are on the fence about ordering a custom made to order item, wait until you are sure you want the item before putting your order in as we cannot always promise that the order can be canceled.  We always try our best to accommodate our customers!

    ALL order cancellations must be made in writing to Customer Service.   This way we have a record of when the order was cancelled.

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  3. Do you give corporate discounts?

    We routinely work with large interior design firms and hotel companies.  We assess corporate orders on a case by case basis. Please contact Customer Service with any corporate requests and we will respond as quickly as possible.

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  4. Can I place a phone order?

    Yes, we gladly accept phone orders.  However, please do be aware that we have a very secure website and take security seriously.  If you still do not feel comfortable placing your order online, please do not hesitate to call toll free 1-(888)-WELL-APP.  You can also try to reach us at (203)-987-5682.    You can also e-mail us at Customer Service and send us your information or request that we call you back and we will at our earliest convenience.  

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  5. Are your products always in stock?

    Many products are in stock and can ship out right away, some items can be on backorder and other items are custom made to order and have a long lead time. If you have an immediate shipping need, are hosting a party and need things quickly, are going to be on vacation, etc. please e-mail us or call us at (203)-987-5682 or 888-WELL-APP and give us a list of item numbers and we will check stock availability and get back to you as quickly as possible. Usually the most efficient way to get answers is to e-mail us a list of what you want and our Customer Service team will check stock status and write you back. You can then place your order!

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  6. Can you wrap gifts?

    Unfortunately, a very limited number of gifts can be gift wrapped as many of our products are drop-shipped directly from the manufacturer.  If you put a request in the "Notes" section of your order, we can mail out a Gift Notification to the gift recipient so they know who the gift is from!

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  7. Is it possible to get coupons for The Well Appointed House?

    Yes!  We love to offer special sales and savings to our VIP clients.  There are many ways to receive savings.  First, check back to our site frequently.  Bookmark us!  The more you come back, the more likely you will be aware of sales when they happen.  Sign up as a member and you will receive early notifications.  Visit us on Facebook and become a Fan.  We always notify our fans of upcoming sales.  Visit our blog!  Try to be "in the loop" in the Well Appointed House as an insider and you can save big.  Sometimes over 20%!

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  8. I am a designer, can I order through your website and receive a discount?

    Yes, we work with some of the best and most well-known designers in the country.  If you are in the design trade, you can apply to our trade program here

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Latest Questions

  1. What’s you Return Policy?

    Our complete return policy can be viewed by clicking here.

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