Eloise White Cotton Nightgown

Return Period: All returns must be initiated within 14 days of delivery. Returns attempted beyond this period will not be accepted.

Condition of Items: Items must be returned in their original, unworn, and unused condition. Items that do not meet these criteria will be refused and returned to the customer at their expense.

Vendor Return Policies: Please look for the vendor return policy on the Product Detail Page before purchasing.

Full Refund Acceptance: If a vendor accepts returns and agrees to issue a full refund, customers can request a return. However, customers are responsible for covering the return shipping costs.

Credit/Exchange Acceptance: If a vendor accepts returns but only issues a credit, customers can return the item for an exchange or store credit. Return shipping costs must be covered by the customer.

Final Sale: If a vendor does not accept returns, the items will be considered final sale, and no returns will be accepted.

Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item sent).

Process for Returning an Item:
To initiate a return, please contact our customer service team through our website. Provide your order number and the reason for the return.
Once your return request is reviewed and approved, you will receive return instructions via email.
Pack the item securely in its original packaging. Include all paperwork, parts, and accessories.
Send the return package to the address provided in the return instructions. We strongly recommend using a traceable shipping method.
You will be notified once your return is processed.

Refunds and Credits: Upon receipt and inspection of the return, we will process your refund or credit as applicable. Please allow 5-10 business days for the credit to appear on your statement or for your refund to be processed.

Additional Information: We reserve the right to refuse a return if the item does not comply with our policy. This return policy is subject to change without notice.

We appreciate your cooperation and understanding. If you have any questions or need further assistance, please don't hesitate to contact us.