The Well Appointed House has been in business since 2001!
Customer service and happy customers are our top priority! 

Shipping & Delivery

We ship anywhere in the United States.  Please note that shipment of goods to United States states or territories outside of the continental mainland such as Alaska, Hawaii and Puerto Rico usually incur additional shipping charges above what is quoted in the checkout process.  In most cases, we cannot ship the type of items we sell to DPO addresses or PO Boxes.  We will contact you with the up charges prior to charging your credit card and processing your order.  This also includes islands such as Nantucket, Martha's Vineyard, Block Island and any location requiring ferry transport.  Customers living in cities like New York or similar metro areas cannot accept curbside delivery of furniture items, so will need to be quoted for white glove service. Customers living in cities and apartment buildings are responsible for coordinating shipping times within the constraints of their own building rules. Canadians please contact us for shipping quotes. 

Motor Freight Shipping of Furniture - Cost

Our website attempts to calculate shipping rates for smaller items shipping via UPS, FedEx, or USPS. However, large furniture items require motor freight shipping which varies in cost based on the type of item, the origin, and your location. Therefore, in some cases additional shipping charges may apply. Unless stated otherwise on the product page, shipping charges calculated at checkout reflect curbside rates, meaning the item will be left outside. If you would like a quote for inside placement or white glove service including assembly and package removal, please email us here or leave us a note in your order comments at checkout.  If your item has Free Shipping listed, please refer to below "Free Shipping Offers" for terms and conditions. 

Motor Freight Shipping of Furniture - Accepting Delivery & Inspecting for Damage

By completing the checkout process on our website, you agree that you have read the terms and conditions outlined here. It is the customer's responsibility to read and review these before proceeding with the order. When receiving a freight shipment of furniture, it is essential and mandatory company policy that customers must fully inspect furniture before signing off on paperwork from the carrier. Any damage must be noted at the time of delivery.  If a delivery person is rushing you or says they cannot wait while you inspect write “Not inspected for damage because delivery agent could not wait” and ask for a copy. Damage must be noted at the time of delivery or any claims will be null and void if this process isn’t followed. If you see visible damage to the packaging or have reason to believe your item is severely compromised, you may refuse delivery and the shipment will be re-routed back to our vendor. If you do this, please contact us immediately by emailing us here so that we can get you a repair or replacement as quickly as possible. Please note that the delivery company must stay and wait for you to inspect a package.

Transit Time & Scheduling Delivery - Furniture

Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ship out. We make every attempt to ship things quickly. Unfortunately, we cannot guarantee a delivery date for any item that ships via motor freight.  We put the orders in with our furniture vendors, there is a time required to pack/blanket wrap/palletize furniture to ready it for pickup by the transport companies.  Then the motor freight company has to arrange a pick up day and time to get the furniture item from the warehouse and get it on its way to you, the end customer.  Transit times for large furniture items typically range from 2-4 weeks, depending on the type of item, the origin, and the delivery location. We will provide you with a tracking information once your item is picked up from the vendor. Once the item reaches the local delivery terminal in your city, the freight carrier will contact you directly via the phone number provided on your order to schedule a delivery appointment. Please note that white glove shipments typically incur longer transit times.  It is the customer's responsibility to respond to the local delivery terminal to coordinate the shipping day and time.  Storage fees are assessed by the delivery companies for customers who don't respond in a timely manner to requests to schedule delivery.  Also, if a customer is not present on the day and time of delivery, a redelivery fee will be assessed as the furniture then goes back to the terminal to await redelivery.  It is taken off the truck for safe keeping, has to be reloaded and redelivered at a cost to the shipper, hence the redelivery fee. 

Transit Time - Decorative Accessories and Smaller Items

Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ships out. We make every attempt to ship things quickly. Most of our products ship via FedEx, UPS, or USPS ground with a transit time of 3-5 business days. All items are drop-shipped from our vendor warehouses.  It's very difficult to make holiday shipping guarantees as the vendors accept and ship out the orders in the order in which they are received.  In the weeks before the holidays there can be warehouse backups, especially with toy orders.  Please notify us if your purchase is a gift or for a special occasion so that we can accommodate your delivery needs. If you are curious if an item will arrive to you in time, please email us here  or you can call us at 888-WELL-APP and we can provide you with more specific information on delivery, or provide you with an expedited shipping rate. Occasionally, items are backordered. If this is the case and the item was not already marked as on backorder, we will contact you immediately to let you know. You may also request a delivery date in the "Notes" section of your order upon checkout and we will flag your order. In the interest of securing the best shipping rates, smaller furniture items may need to be flat packed to ship via UPS or FedEx and may require some basic assembly. If you don't want to assemble anything, please reach out to our team for a white glove shipping quote.

International Shipping: We have ceased shipping directly to customers abroad but we will ship to any reputable freight forwarding service in the United States.   Please note that international customers do this at their own risk and expense.  We suggest that international customers establish an account with Access USA to obtain a U.S. shipping address and we will gladly ship merchandise there.  Their website is   Please note that there are no returns on international orders.

Signature Requirements & Package Theft

As a general rule, we do not require signature on all ground deliveries*. If you are concerned that your home is at risk for front door package theft it is your responsibility to require signature on your package. You can do this by emailing us here or by requesting this in your order notes at checkout.  However if you do not request this and your package is missing, it is your responsibility to file a claim with the carrier once we have shipped merchandise and can demonstrate that it was delivered. You can file a claim with FedEx: or UPS:  - When a customer participates in e-commerce rather than going to a store, it is your responsibility to be available to receive your packages and not leave them sitting outside.  Otherwise please make your own arrangements to receive item(s) at an office or neighbors house.  We are not responsible for theft. 

*Please note that some our vendors including Pigeon & Poodle require signature on all of their shipments. If you do NOT want a signature requirement on your package, please write this in your order notes at checkout or email 

Refused Packages:
Occasionally customers may refuse a package, without our knowledge or consent.  Shipping charges to and from as well as restocking fees still apply. All refused packages go back to the vendor or to us and we reserve the right to keep payment active. 

Shipping Address Changes

Once an order has been placed, the shipping address provided on the order is where we will have your items delivered. Whether an order is placed online or over the phone, it is the customer's responsibility to check their order confirmation email for any errors or typos that may have been made. If you need to update your shipping address for any reason once your order has been placed, a request must be made in writing to us immediately. A member of our team will confirm with you via email once the update has been made. If an order has already been shipped, there are fees associated with changing the delivery address. If you need to update your delivery address and your order is already in transit, please contact The Well Appointed House as soon as possible and a member of our team will assist you in re-routing your package. If you attempt to update or change the delivery address for a shipment directly with the carrier and you fail to notify The Well Appointed House, you will be charged any fees to the payment method used on your order.

Returns & Replacements
Initiating a Return: To initiate a return, please email us here.  All return requests must be made in writing. If your order is eligible for return we will provide you with a Return Authorization and return instructions.  Please be aware that if you do not follow our Return Authorization procedure and return items to the return address on the box without our knowledge or instruction, we will have no way of tracking and logging the item back into our system. We will not be held responsible for any customer who returns items without first contacting us and following our procedures.
Returns of Decorative Accessories, Toys, Gifts - Terms and Conditions:

This section covers returns of decorative accessories, small case goods and small furniture items and gifts that ship via FedEx, UPS or USPS. A request to make a return must be made within 7 days of receiving the item. These items can be returned for a refund less the cost of original shipping and a 15% restocking fee* and must be shipped back in brand new, unused condition and in all original packaging. (*The restocking fee is a pass through cost that our vendors charge to receive, unpackage, inspect and put back into inventory what you return. There are considerable processing fees to our team and the warehouses to accepting returns - they must be received, fully inspected for potential damage, restocked and in many cases can no longer be sold as "new". )  We are happy to accept returns on items received back without damage or defect, but the restocking fee applies to all customers equally. For returns that fall under the category of “buyer’s remorse”, the customer is responsible for return shipping. Buyers remorse is: "I ordered the wrong color", "It wasn't right for my home", "It was too big", "I don't like it", "I changed my mind" etc. Please note that "Free Shipping" items returned will be refunded less our cost of original shipping. 

Please note that the following items are not eligible for return:

-Final Stock/ Closeout items

-Bargain Basement items (these are final sale items and may not be returned)

-Custom Made to Order or Personalized items

-Artwork (we do not stock art, it is made and framed to order)

-Bulk orders (orders with a quantity of 3 or more of the same product or category; please refer to our bulk order policy for more information)

-Pet Items

-Holiday Merchandise

Return authorizations are valid for 14 days once issued and returns must be received back within that time frame.  Please provide your return tracking number to customer service so that we can track your package and issue your refund as quickly as possible. Once the item is received, inspected, and logged, we will issue you a refund less fees to your original form of payment. Items must be packed in the original box with all original packaging, must be in original condition and returned to The Well Appointed House prepaid and insured. Shipping is nonrefundable and no COD returns will be accepted. Damaged returns will not be honored. If an item is returned to us damaged, the customer is responsible for collecting the insurance reimbursement from the shipping carrier they chose and our responsibility for the transaction is thus terminated. We can hold damaged items for no more than 14 days and then they will be disposed of or donated. We will not be responsible for items being returned that are somehow lost in transit. Please note that lighting fixtures cannot be returned once installed or assembled or once the wiring has been compromised unless it arrives damaged/defective.

Returns of Furniture:  We do not hold any furniture stock, all pieces are special ordered. The Well Appointed House does not accept any returns of furniture back to our location.  Please check with our customer service team to find out if the item you have ordered or are considering ordering is eligible for a return back to the vendor within no more than 24-48 hours of receiving it and what applicable restocking fees and return shipping costs would be.  Not all items are eligible.  Please note that if we gave Free Shipping, the refund amount will be less the amount of the original freight shipping cost that we paid to get the item to you.    Customers are responsible for handling furniture returns back. All items must come back to us in all original packing and must be shipped prepaid and insured for the full purchase price in case of damage on the way back.  We will not be held responsible in any way for furniture or items shipped back as a return that arrive back to a vendor damaged.  It will be the customer's responsibility to make a damage claim with the shipper to try to recoup costs in that case.   Custom made, painted, monogrammed or personalized furniture also may not be returned for any reason.  If you see finish/color/paint selections in the item listing, that means it is custom made to order per your parameters and may not be returned.  We are happy to provide samples before you order.  Placing an order with us implies you have read and reviewed our terms and conditions.

When Do I Get My Refund?  Please note that items must be returned and inspected by either our team or our vendors once received.  Please note that there is processing time involved to log these returns.   A refund back to your credit card can take up to three weeks.  Please know this if you are planning a return. 

Damaged Merchandise:   If your item arrives damaged, please complete our damage claim form using the link at the bottom of our home page. Damage claims cannot be processed until this form is submitted.  Please click here to fill out the DAMAGE CLAIM FORM.  

All merchandise is inspected and sent damage-free to your home.  If an item arrives damaged, it is the customer's responsibility to notify the carrier and The Well Appointed House  immediately and within 48 hours of receipt.  YOU CAN REFUSE DELIVERY WITH THE DELIVERY COMPANY IF THE ITEM ARRIVES DAMAGED.  WE RECOMMEND DOING THIS AS IT OFTEN TAKES TIME TRYING TO GET THE SHIPPING COMPANY BACK TO PICK UP DAMAGED MERCHANDISE IF YOU DO NOT  As outlined above in our "Freight Shipping" section, if furniture is delivered and you do not inspect it at the time of delivery and note damage to the delivery company, a claim will not be possible.  Claims for damaged furniture brought via motor freight or white glove delivery not noted when the piece is brought to the home are null and void.  Please send us photos,video of damage ASAP within 48 hour window.  The Well Appointed House cannot send replacement merchandise or issue any sort of store credit/refund until the claim is made with the shipper and the item is picked up by the carrier for inspection.  Be sure to keep your purchase in the original packaging so that it can be repackaged and picked up by the shipper for inspection and insurance evaluation.  Once The Well Appointed House receives notification from the shipper that an evaluation has been performed, we will immediately replace the merchandise (provided a replacement is available) or issue a full refund.  If you allow too many days to pass, UPS or FedEx won't allow for a damage claim and that will be the customer's responsibility.  If for any reason a customer does not allow the carrier to pick up the damaged merchandise, this will prevent a claim from being processed and this customer is not eligible for replacement merchandise or store credit. This also applies to customers who do not respond to carrier phone calls in a timely manner to allow damaged merchandise to be picked up.  If the carrier makes three attempts to inspect the merchandise and the customer does not comply, we cannot issue a refund or be held responsible.  If merchandise is damaged within a customer's home after the item was delivered, the shipper and The Well Appointed House cannot be held responsible.  Please do not "refuse shipment" of an item that you believe to be damaged without taking some photos - snap some photos with your phone camera and send them immediately to us via email and notify us if you have refused shipment, and be sure to note on the carrier's paperwork that you have refused delivery because of damage.  Be sure the delivery agent sees the damage and keep a copy of the signed receipt.   If you are ordering pairs of chairs, or sets of chairs or furniture pieces and one item arrives damaged, we will replace that item, not provide a whole new set.   

Bulk Orders & Pairs:  Please read this if you are ordering pairs of items such as lamps, bookends, etc or any items in quantities of more than 2.  This applies to customers, the trade and hospitality companies ordering with us. Any items ordered as a pair will incur a 15% restocking fee if returned.  If you are ordering more than 2 of ANY ONE item on the website so any 3 items or greater (for example, 4 custom wastebasket sets or 8 side tables for a hotel patio area), you MAY NOT return these items for any reason once the order has been put into production and the order has been received.  If you think you are interested in ordering multiples of any one item, order ONE FIRST to see it and be sure that it fits your project needs and then order the rest.  

When Do I Get My Refund?  Please note that items must be returned and inspected by either our team or our vendors once received.  Please note that there is processing time involved to log these returns.   A refund back to your credit card can take up to three weeks.  Please know this if you are planning a return. 

Product Listings:  We strive to provide the most accurate product information and photography for our customers. However, colors and finishes often range from piece to piece due to the handmade nature of an item, variation in dye lots, etc. Our customer service team is here to help and happy to provide samples upon request when they are available. Oftentimes we are even able to get in-person photographs of a product for customer approval prior to shipment. Please note that any return requests made for any reason other than an item being damaged or defective, which is determined by the manufacturer, fall under the category of "buyer's remorse" and the customer will be responsible for any restocking fees and shipping costs that apply to their item. Additionally, any item listed as final sale or custom made to order will not be eligible for return unless damaged or defective as determined by the manufacturer. Please see above for our full return policy.

Please be sure that you have read and understand our return policy prior to placing your order.   Call or email us with questions.  Your satisfaction is very important to us!

Ordering & Order Cancellation
Ordering can be done through our website or via phone.  Ordering via email is difficult unless you are comfortable sending your credit card information via email.  We suggest through our secure, encrypted website or via phone.  If you prefer to place a phone order, you can call us toll free Monday through Friday from 9:00 a.m. to 5:00 p.m. EST at (203)-987-5682 or (888)-WELL-APP.  
Viewing Orders:
 You will receive a receipt once you place your orders.  You can also log in and see your order history.  Please check your SPAM or BULK MAIL folder if you are having trouble locating your receipt.
   Checking the Status of an Order:
 If you do not see a tracking number entered when you login to check your order status, please email us with your name and order number for an update on you shipping.  We prefer to receive order status requests via email so that we can do the necessary tracking due diligence and get back to you promptly.  

Order Cancellation: We can review an order cancellation within 24 business hours of order placement only provided that the item has not already shipped.  Anything beyond that (once the order is in process) is handled as a return.  This includes items that have just been shipped and is in transit or is on a freight truck that cannot be recalled and it is then handled as a return.  You can refer to our Return Policy section on guidelines for returning items.  You are responsible for the cost of shipping the item back to us insured and will process it as a return for a refund or store credit.  **Please do not cancel an order because you later found the item for cheaper elsewhere as we can consider a price match, email us to request this if you submit URL and where you found it** 

We have a no cancellation policy for backordered or preordered items outside of our 24-hour window from the time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes.   Once your order is processed and placed with our team, it is sent to the manufacturer and processed against inventory due to arrive.  Cancellation cannot be processed once the manufacturer has confirmed your order.  Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change.  Our team will notify you of any changes to an estimated ship times of the item(s) in your order as often as we are updated by the manufacturer and will ship the items as they become available. We thank you for your patience regarding back-ordered and pre-ordered items.

Items that are being handmade or custom made to order can only be cancelled within 24 hours of order receipt, provided work has not started on your item.

ALL order cancellations must be made in writing to Customer Service.   This way we have a record of when the order was cancelled.  You are welcome to call and speak with us, but we also require such requests in writing.  Feel free to call as well (203)-987-5682 or (888)-WELL-APP.

Payment, Pricing, Promotions/Sales/Coupons

Credit Cards Accepted:  We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, e-Check or checks via mail. Orders are charged once we receive your order.  **Sometimes customers have issues checking out on Chrome.  Try Safari if having this issue.  Do not use Autofill from your web brower if you are seeing issues - type your own information into the credit card fields.  Be sure you have no symbols or dashes as this can affect checkout (-,+,/, etc).  If you have a hyphenated name, please leave out the hyphen.  Call us if you have issues and need us to do a phone order (203)-987-5682 or 888-WELL-APP.  

Coupon Code Restrictions: Please note that we currently have a 15% "New Customer" coupon code available to people who sign up for it.  This may be applied to full priced items only.  It may not be used for sale items, bargain basement items, or items that have a "special price" listed.  Most coupon codes given during sales have restrictions attached to them or brands that are exempt, so be sure to check sale details when ordering!  If an item is exempt and you place an order with the coupon code, we will notify you. Our sales never apply to AFK Furniture, Bunny Williams Home, Oomph, Gray Malin, Haddonstone Garden, Lacefield Designs, Louelle Baby, Lettermade, Rosanna Lonsdale, Milton & Goose, PlanToys, Made Goods, Safavieh, Loulou LaDune, Bauble Stockings, Garden Glory, Flying Sheep, Soicher Marin, Schumacher, Scalamandre,Hiddin, Poppie Toys, Mela Artisan, Elizabeth W, Nicola Bathie, Arcadia, Getty Images, Henry Duvall, Chelsea Textiles, Tender Leaf Toys and select artwork and decoupage lamps. Our sales are at our discretion. Our sales are at our discretion. Coupons of any sort do not apply to these brands. Please note that you may utilize only one promotion per order; coupons cannot be combined.

Website Pricing Errors
We have almost 10,000 SKUs on our website and a large backend database.  Sometimes there are pricing errors based on either computer error or human error. In addition, price fluxuations can happen when manufacturers distribute new price lists or pricing guidelines. Prices are subject to change at any time and pricing due to errors or glitches will not be honored. We will cancel and notify you with a full refund if an error in pricing is found.
*Price Match
 If you see a better price at one of our competitors, but you would prefer to order through us, feel free to email us with the price advertised and we can see if we can price match. You must include a link to the competitor's page.   This can never be done retroactively after an order has been received by the customer.  
Updating Account Information
Please contact us anytime to update your account information or shipping address for an order that is pending.  If you will be away, please notify us and we will attempt to have UPS or FedEx deliver during a time when you will be present to accept your packages.
Privacy & Security
The Well Appointed House does not share customer data or sell lists to 3rd party companies.  Our website is secured with SSL encryption through If you wish to unsubscribe to our mailing list you can do that at the bottom of all emails.  This is the best way to receive coupon codes.