Damage Claim Form

We are sorry to hear that your item arrived damaged. Please fill out the information below, and we will process your request within 24 business hours. Images are required to file a claim.

Instructions

Save the item and all original packaging while we process your damage claim. We require images of the Shipping Label, Damaged Interior Packaging and Carton, Damaged Item, Exterior Carton to be submitted below.

Additional images may be requested for the claim. Our team will follow up with you within 24 business hours with an update.

Claims filed after 48 hours will be submitted as a courtesy, but may be denied and can take up to 120 days to resolve. Images are required to file a claim.
Damage Image

We require the following images to be uploaded below: the shipping label, the damaged interior packaging and with damaged item, the damaged item, and the exterior carton.

Please read our Customer Service page, which explains how our damage claim process works.